Truecaller Partners Route Mobile To Expand Global Business Messaging Reach

Truecaller , the global communications platform, has announced a strategic partnership with Route Mobile, a Proximus Global company , to significantly expand its Business Messaging platform and strengthen enterprise communication capabilities worldwide.

The collaboration is aimed at enabling businesses to connect with customers through trusted, interactive and rich-media messaging solutions , helping brands deliver more personalised and effective communication at scale. Both companies said the partnership will enhance secure, reliable and contextual messaging across global markets.

Under the agreement, Route Mobile will provide access to Truecaller Business Messaging , allowing enterprises to use advanced communication tools to engage customers more efficiently. The integration is expected to improve customer interaction, campaign effectiveness and brand trust , while expanding the reach of business messaging services.

Speaking on the development, Priyam Bose, Global Head, GTM, Truecaller , said the partnership marks a key step in expanding Truecaller’s global footprint. He said it will enable more businesses to connect with customers through trusted and highly contextual messaging , while creating new opportunities for enterprise engagement through Route Mobile’s global network.

Tushar Agnihotri, CEO, Route Mobile , said the collaboration combines Route Mobile’s strong CPaaS infrastructure with Truecaller’s wide user reach and rich-media messaging capabilities. He added that the partnership will help brands build trusted interactions, improve customer engagement and enhance communication efficiency across campaigns.

The partnership will allow businesses to reach over 500 million monthly active Truecaller users globally , using rich-media messaging formats such as images, videos and documents. It aims to make customer communication more immersive and action-oriented , improving overall engagement.

The platform also supports both one-way and two-way communication , offering features such as verified business messaging, clickable links, smart-priority sticky notifications and read receipts . These tools are designed to improve response rates and ensure more effective customer interaction.

Truecaller, which has over one billion downloads globally , reported identifying 68 billion spam and fraud calls in 2025 alone , highlighting its focus on secure communication. Headquartered in Stockholm, the company has been listed on Nasdaq Stockholm since 2021 .

Proximus Global, the parent ecosystem of Route Mobile, combines capabilities in digital communications, identity verification and CPaaS solutions , reaching over 5 billion subscribers worldwide and processing billions of transactions annually.

The companies said the partnership reinforces their shared goal of enabling trusted, scalable and secure communication ecosystems for enterprises and customers globally.